warranty-forever

 


KASPER AUTO GROUP IS THE ONLY NORTHEAST OHIO DEALER GROUP THAT OFFERS WARRANTY FOREVER® ON VIRTUALLY EVERY CAR WE SELL.

Warranty Forever® is included on virtually every vehicle we sell at no cost to you. In order to maintain the lifetime benefits the only thing you are required to do is follow the Manufacturers Recommended Maintainance schedule. With this warranty you will never be responsible for the most expensive repair you could have to make.

Manufacturers Recommended Maintenance must be performed at Kasper or any facility that has been authorized by Warranty Forever®. Warranty Forever® covers parts and labor at 100% and carries no deductible. You are covered anywhere in the United States for life.

       
  • No other dealership in Northeast Ohio offers this protection
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  • Included FREE with every new and used vehicle we sell
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  • No deductible for covered repairs
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  • Lasts as long as you own your vehicle
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  • Simply maintain your vehicle per the Manufacturer's Recommended Maintenance schedule

BENEFITS

       
  • ASE certified technicians working on your vehicle.
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  • Never worry about inadvertently voiding your warranty.
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  • Kasper will help retain your maintenance records for you, making it convenient at the time of a claim.
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  • Ensures you always follow the program guidelines and maintenance requirements specific to your vehicle.
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  • Kasper is always available to take your calls and answer any questions you have about Warranty Forever®.
    

WHAT'S COVERED

ENGINE


Engine block and all internally lubricated parts, crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, engine mounts, torque strut, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves, guides and seats, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, eccentric shaft, flywheel/flex plate, balance shafts, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners, and seals and gaskets for the components listed above.

Turbocharged/Supercharged/Enhanced Engines:
All of the above listed parts or equivalent plus: turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, and lines and nozzles.




TRANSMISSION


Automatic:
Case and all internally lubricated parts, oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids and electronic shift control unit (internal only), transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners, and seals and gaskets for the components listed above.

Standard:
Case and all internally lubricated parts, main shaft, gear sets, shift forks, synchronizers, bearings, bushings, mounts, fasteners for the components listed above, and electronic and vacuum engagement components.

Transfer Case (4X4 vehicles):
Case and all internally lubricated parts, main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, and electronic and vacuum engagement components.




FRONT WHEEL DRIVE

Final drive housing, and all internally lubricated parts, carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, and seals and gaskets for the components listed above.




REAR WHEEL DRIVE

Drive axle housing, and all internal parts, carrier case, gear sets, bearings, bushings, limit slip clutch pack, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, and seals and gaskets for the components listed above.




FAQs


Is there a deductible that I need to pay when making a claim?
There is no deductible on the program. All parts and labor are covered 100%.

Can I change my own oil?
No. All services must be performed at a licensed service facility. This is to ensure proper documentation as well as the workmanship of all the services performed on your vehicle. See your Warranty Forever® agreement for detailed maintenance requirements.

When are the Claims Specialists available to take my call?
Claim specialists are available Monday - Friday 8 a.m. to 8 p.m., Eastern and 9 a.m. to 5 p.m., Eastern on Saturday to answer all of your questions.

What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
You are required to perform every Manufacturer's Recommended Maintenance with Kasper or a facility which has been pre-authorized. You may call 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling or not at Kasper. If you need assistance with this, you may also contact Kasper's service department for details.

What if I need to be towed or need a rental car while my car is being repaired?
Towing and rental car coverage is not provided by your Warranty Forever® Contract. However, if you purchased an extended service contract, your extended service will most likely provide that coverage for you.

If my car breaks down and the breakdown is covered by the Warranty Forever® Contract given to me by Kasper, am I required to pay for the repair and then wait to be reimbursed?
No, all repairs are paid by NWAN by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.

What if my vehicle is equipped with an oil change light/indicator reminder system?
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed a routine oil change frequency of every six (6) months or 7,500 miles, whichever comes first. If your manufacturer requires the use of synthetic or synthetic blend oil, please refer to your Warranty Forever® agreement for servicing details. For complete details regarding all required maintenance, see your Warranty Forever® agreement. If you have any further questions, please contact a Pre-Authorization Specialist at 1-800-810-8458.

How do I make a claim if I have a breakdown?
Contact the Kasper store where you purchased your vehicle. They will handle it from there! If you have any questions, you may call 1-800-810-8458 and speak with a Claims Specialist directly.

What is a licensed repair facility?
Any repair facility that has a license to do business, and can also provide a detailed repair order that contains all of the pertinent information about the services performed.

Why is my dealership suggesting additional maintenance services?
Manufacturers only require a minimum level of services and will often times state this in the owner's manual. Your driving conditions and environmental conditions will often times demand additional service work be performed to keep your vehicle performing at peak levels. You are only required to perform the minimum services outlined in your owner's manual but we strongly encourage you to follow your dealership's recommendations when being offered additional services.

What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever® Contract?
Although you are required to have all repairs performed at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call 1-800-810-8458 for assistance or you may contact your selling dealer's service department for details. Please remember, all out-of-state repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.

How do I know what maintenance is required to keep my Warranty Forever® contract in force?
It is required that you maintain the vehicle according to the terms and conditions outlined in your Warranty Forever® Agreement issued to you by your selling Kasper store. The vehicle must be serviced at Kasper or a pre-authorized facility. To check to see the maintenance required for each particular make and model, please click here: EDMUNDS RECOMMENDED MAINTENANCE. See your Warranty Forever® agreement for complete details. If you have any further questions, please contact a Pre-Authorization Specialist at 1-800-810-8458.

What if I do not have an owner's manual?
Often times you may find a printable version at the manufacturer's website or you can have us do the research during your service visit. Also, you may use the Edmunds Recommended Maintenance schedule as an alternative resource. If you have any further questions, please contact a Pre-Authorization Specialist at 1-800-810-8458.

Why do I have to do all recommended services according to the Manufacturer?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. The Manufacturer of your vehicle understands their mechanical components best. That is the reason we ask that you use their guidelines.

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